Returns
Returns
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 14 working days for a full refund, excluding the cost of delivery. Your refund will be paid within 30 days of us receiving the goods back. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or mis-described.
Any goods returned should be in saleable condition. We would expect the purchaser to cover the cost of return postage to us. We would make any exchange without additional postal charges from us.
In the event of a return of goods for a refund, we do not refund the postage paid on the original order.
If you wish to return an item, please contact us and fill out the form below. Information of your order is required so we can supply a refund or replacement.
If you have any questions or require further information please email contact@ollieburwell.com
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